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How can I purchase tickets to an event at Time Warner Cable Arena?
Time Warner Cable Arena offers event guests convenient ways to purchase tickets to arena events–online, by phone, at the arena’s on-site box office window, or at Ticketmaster outlets.
Online at TimeWarnerCableArena.com
You can purchase tickets to events held at Time Warner Cable Arena at Time Warner Cable Arena.com. Guests will be able to look through a list of upcoming events and then search for tickets to their selected event by best available seating location in the entire arena or by price.
Tickets are available by calling Ticketmaster at 1-800-745-3000.
Time Warner Cable Arena Box Office
Time Warner Cable Arena is located on the Club Concourse level in the main lobby between the Trade Street and Fifth Street entrances. It features 16 box office windows, with six accessible from the outside. Time Warner Cable Arena Box Office hours are 10:00 a.m.-6:00 p.m. Monday-Friday; closed Saturday and Sunday. On event and game days, the Box Office is open 3 hours prior events and Checkers games and 5 hours prior to Bobcats games.
Self-service kiosks are located on the Trade Street side of the arena, and at the 5th Street exterior box office. These kiosks are operational 24 hours-a-day for ticket sales and Will Call pick-up.
Tickets for Time Warner Cable Arena events can be purchased at any Ticket Master Outlet. Click here
to find an outlet near you
Where can I park for arena events?
There are more than 30,000 parking spaces within a 15 minute walk of Time Warner Cable Arena.
What hotels are located near Time Warner Cable Arena?
Can I re-enter Time Warner Cable Arena after leaving an event?
During an event, once a patron leaves Time Warner Cable Arena, re-entry is not permitted unless another ticket is purchased.
When do doors open?
The arena doors generally open 60 to 90 minutes prior to the scheduled game/event time. This may vary depending on the event. Guests are encouraged to arrive early to avoid delays.
How many seats are in Time Warner Cable Arena?
Time Warner Cable Arena offers the ultimate in flexible seating; from a 4,000 - 7,000 theater set up to more than 20,000 people for a collegiate basketball tournament. Maximum seating capacities are listed below: Sporting Events
- NBA Basketball: 19,026
- College Basketball: 20,200 (maximum)
- Hockey: 14,100
- End stage 180 degrees: 13,736
- End stage 270 degrees: 15,236
- End stage 360 degrees: 18,249
- Center stage: 18,504
- Theatre: 4,000 – 7,000
Do you have a lost and found department?
Yes. The lost and found department can be reached at 704-688-8730.
Do you give tours?
Time Warner Cable Arena offers guided public tours based on the availability and scheduling of events in the building. Tours will not be held on days where an event is scheduled.
- Public tour schedules will be determined on a month-by-month.
- Tours are subject to cancellation due to scheduling changes.
- Tour requests need to be made 90 days in advance and no later than 14 days. Tours will be granted in the order they are requested.
- Public tour routes will be based on availability and set-up of Arena spaces.
- Tours are limited to 20 people per tour and reservations are taken on a first-come, first-serve basis. If you have a group larger than 20, alternate arrangements may be made.
All public tour requests should be directed to: our comment form or to (704) 688-TOUR.
Do you have a disabled drop off?
Our disabled drop off is located on the Fifth Street, just in front of the entrance.
What items are not permitted in Time Warner Cable Arena?
These items include but are not limited to:
- Bottles or Cans
- Backpacks/over-sized bags
- Knives, weapons or firearms
- Frisbees, Beach Balls, balloons, etc.
- Laser Pointers
- Food or Beverages
- Coolers or Containers
- Illegal Substances
- Video Cameras
- Bags are subject to search
- Camera policies may vary based on show-specific restrictions
Can I bring food into the arena?
No outside food is allowed in Time Warner Cable Arena. Exceptions are made for school performances.
Do you have a fundraising program for nonprofit organizations?
Through Levy Restaurants, the food service provider at Time Warner Cable Arena, nonprofit organizations can staff concession areas to raise money. For more information, click here.
Where can I find employment information?