Guests with Disabilities
Time Warner Cable Arena takes pride in its efforts to meet the needs of all guests. The arena satisfies, and in many cases, exceeds the requirements of the Americans with Disabilities Act. These are some of the services available to our guests with disabilities:
Access to Time Warner Cable Arena
We recommend that guests with disabilities access the arena on the Fifth Street side near the disabled drop-off location (just in front of the door). Guests with disabilities also can access the arena through the Trade Street entrance during regular box office hours (10:00 a.m.-6:00 p.m. Monday-Friday; 10:00 a.m.-2:00 p.m. Saturday; and closed Sunday).
Wheelchair and Companion Seating
Wheelchair and companion seating is available at various locations throughout Time Warner Cable Arena. Wheelchair users can utilize one (1) wheelchair and three (3) companion seats per event [or any combination of seats not exceeding four (4) seats]. Additional companion and/or wheelchair seats will be sold on a case-by-case basis. To purchase wheelchair and companion seating, please call VOICE: 704-522-6500 or TTD 1-800-474-4TDD. Please be advised that Time Warner Cable Arena reserves the right to take appropriate legal action against individuals who fraudulently obtain wheelchair and companion seating.
Assistive Listening System (ALS)
Time Warner Cable Arena has been equipped with the most advanced ALS. Assisted listening devices are available to guests who are hard of hearing, blind or partially sighted at no charge at Guest Services (just off the main lobby outside of section 102). A driver’s license, credit card or some form of identification will be required as a deposit. Guests who choose to bring their own headset and receiver may access the system on a standard FM broadcast.
Guide Dogs and Service Animals
Animals are not allowed in Time Warner Cable Arena; however, an exception is made for guests with guide dogs or service animals. Please contact Guest Services at (704) 688-8120 if any accommodations are required.
Guests requiring interpreting services for concerts should contact Guest Services at (704) 688-8120 no later than three weeks after concert ticket sales begin.